Public Administration in the Age of Artificial Intelligence: Transforming Decision-Making and Service Efficiency

Abstract

The integration of Artificial Intelligence (AI) into public administration represents a transformative shift in how governments make decisions, manage resources, and deliver services. AI technologies—ranging from predictive analytics and natural language processing to intelligent automation—are redefining administrative efficiency, transparency, and citizen engagement. This research examines the impact of AI on public administration, emphasizing how algorithmic decision-making enhances policy formulation, data-driven governance, and service delivery efficiency. Using comparative case studies from India, the United States, and Estonia, the study evaluates the opportunities and challenges AI presents, including ethical dilemmas, algorithmic bias, data privacy, and the reconfiguration of bureaucratic roles. Findings reveal that while AI improves administrative precision and operational speed, its integration must be guided by strong governance frameworks, accountability systems, and public trust mechanisms.